CONTACT BIG BLOCK

Frequently Asked Questions:

1. What services do you provide?
We specialize in video editing for creative outcomes, audio editing/sound design, and motion graphics. We can even do animation work. Anything is this realm is generally in our wheelhouse. Reach out with your needs and we’ll be happy to let you know if we can do it.

2. How do you charge for your services?
Typically we'll do prepaid blocks of hours or project based pricing. 

3. How do I send you my footage?
You can simply email us your footage (use GoogleDrive, WeTransfer, or a similar service) and a brief overview of what you want us to do. We'll get started right away. For larger projects, it may be easier to mail a harddrive, but that’s usually just with larger film projects.

4. Do I need professional footage for you to work with?
No, you don't need professional footage. You can capture your moments using any device, such as a smartphone or a tablet. We just ask for well-lit footage with decent resolution and workable sound quality. 

5. Can I ask for revisions?
Absolutely! We work in time-blocks, meaning you can request as many revisions as you need until you're satisfied with the final product. 

6. How do I communicate with you?
We prefer communication through email. It's quick, clear, and efficient. You send us your task, your footage, and your directions, and we get going. No drawn-out meetings or back-and-forths.

7. What don't you do?
We are not a brand strategy consultant, videography studio, advertising agency, web designer, logo designer, or a PR firm. We focus on what we do best: video editing, audio editing, and motion graphics.

8. How can I book a call with you?
Just head over to the 'Plans' section on our website and book a free 15-minute call to discuss your needs.

9. What if I am not satisfied with your services?
If for any reason you're not satisfied, there's no stress of being locked into long-term contracts or hefty retainer fees. You have the convenience of choice, and you can use our services as and when needed.

10. Do I have to use your services every month?
We hope to work together every month, but we understand that some months might need more work than others. Our simple, flexible plans are designed with your convenience in mind. You can use our services as and when needed. 

11. Can you help me shoot my videos?
We're not a videography studio, so we don't typicallly shoot videos. Our expertise lies in taking your raw footage and turning it into a polished final product. If you’re not sure how to get footage, let us know, we have lots of resources and advice, if you ask. If you're near Gibsons, we can arrange videography.

12. What if I’m not good with computers and I’m not sure how to post my videos, or what “resolution” really means, or how to put this on my website, etc? 
If you need extra help with some of the technical stuff, we’re here to help. Not everyone is good at everything. (That’s why we’re in business after all.) We’re not here to judge, or condescend, just to deliver amazing results..

13. My videographer said they’d do the editing, included. Why should I hire you?
We encourage you to use all the resources you have available. Of course, make full use of your existing investments. Think of Big Block as a great option for “unblocking” your current backlog. Some editors are more reliable and responsive than others. If you’d like more options, a backup resource, we’re a great addition to your extended team. Likewise if you already have an editor on staff. Help take the pressure off, by augmenting your team, enabling excellence and driving more results.

14. My show/band/film/business is just getting started. What if we can’t pay you now, but this is a great opportunity for you to get involved in something special with lots of potential?
If you’d like us to volunteer time for special consideration, reach out to us with a compelling note, and we’ll see if we have the bandwidth to contribute to your project. At this time, however, we’re prioritizing paying customers. Not because we’re heartless, but because we’re focussed on growing the business, so that we can continue to offer world-class service.